FAQs - Preshow

The following information may help you prepare for your upcoming event:


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What do I do when I arrive at show site?

When you arrive at show site, you should go to your booth space and check that everything is there. Check each item against your shipping information. Also, make sure that if you ordered electrical that is has been installed. And, if you ordered carpet from Freeman, make sure it has been installed as well. If anything is missing, please contact Freeman Exhibitor Services. You may contact Freeman with our Concierge Elite mobile service via your smartphone by going to www.freemanco.com, and logging in with your Freeman Online username/password or creating a login if you don't have one. You may also visit the Freeman Exhibitor Services Center or speak with any Freeman employee on the show floor.


If you ordered labor, check in at the labor desk at the time you ordered it to pick up laborers.

What should I bring with me to show site?

You may wish to bring a copy of your order confirmations if you ordered online or copies of your paperwork if you sent your orders in by mail or fax. Also, bring copies of what you have shipped, how it was shipped and any tracking numbers provided by your carrier. You will also want to bring the information for outbound shipping after the event including your carrier and address to be shipped.


When will my items that were shipped in advance to the warehouse arrive in my booth?

Those items that you shipped in advance to the warehouse should be in your booth by the time you arrive on the first day of move-in.


What if my shipments are not in my booth?

If all of your items are not in your booth by the first move-in day, you may contact Freeman via your smartphone by going to www.freemanco.com, and logging in with your Freeman Online username/password or creating a login if you don't have one. You may also visit the Freeman Exhibitor Services Center or speak with any Freeman employee on the show floor. Please have your tracking information handy. Freeman will determine if the shipment has been received. If the shipment has not been received, Freeman representatives will help you track it. Or, if you prefer, you can track the shipment yourself.


When will my carpet and furnishings arrive in my booth?

If you ordered carpet through Freeman, it should be in your booth on the first day of move-in. If you ordered electrical services, please be sure to notate on the Freeman carpet order form that you have ordered electrical. This will ensure that the electrical is installed prior to carpet installation. Freeman furnishings will arrive according to the show schedule. The show delivery schedule is posted at the Exhibitor Service Center, as well as other locations throughout the hall.


Do I need to check-in at the onsite Exhibitor Service Center?

There is no need to check in with the Exhibitor Service Center. However, feel free to stop by if there is something we can assist you with. You may also contact Freeman via your smartphone by going to www.freemanco.com, and logging in with your Freeman Online username/password or creating a login if you don't have one.


What questions can they answer for me at the onsite Exhibitor Service Center?

We can help you with a variety of questions. Those we typically receive are about orders, shipments, services, labor, invoice balance, empty stickers, material handling, loading, etc.


What do I do if I ordered labor?

If you ordered labor, you must check in at the labor desk at the time you requested it in order to pick up laborers.


What happens to my empty containers?

Empty stickers (to be placed on each empty container) should be picked up at the Exhibitor Service Center or from Freeman employees on the show floor. Each container should have an empty sticker with your company name and booth number. These containers are picked up throughout the move-in days and are stored offsite during the show. Please make sure that your containers are completely empty as they will not be accessible during the show.