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Frequently Asked Questions

Carpet 

1. I have a 10' x 10' booth, but I see an option for 9' x 10' carpet. Can I order this carpet?

Yes. When the 9' x 10' carpet is installed, Freeman will leave 1' open at the back of the booth for access to the utility ports. This is a popular, cost effective option for 10' x 10' booths!

2. Is installation and removal included when I order carpet from Freeman?

Yes. Delivery, installation, and removal are all included in the rental price. You will not need to order additional labor or material handling to have this item delivered and installed at your booth.

3. I only see a 9' option for carpet, where do I order a 20' x 20' or larger carpet size?

To order specific carpet dimensions for your booth, click on the Shop Products & Services tile, then navigate to Carpet > Classic Carpet – Custom Sizes or Prestige Plush Carpet.

4. Does carpet include padding?

Carpet ordered from Freeman does not include padding, although it may be ordered separately. To order this padding for your booth, you will want to select the Shop Products & Services tile, then navigate to Carpet > Padding & Protective Plastic Covering.

5. What is the difference between the Classic Carpet – Standard, Classic Carpet – Custom, and Prestige Plush Carpet options?

The Classic Carpet – Standard is a great option for exhibitors that have a 10' x 10', 10' x 20', 10' x 30', or 10' x 40' booth. It is a 16 oz. carpet that is pre-cut to your booth size and is reused a maximum of four times before being retired from inventory and recycled. This is a cost-effective option to consider. Delivery, installation, and removal are included in the rental price.

The Classic Carpet – Custom is a great option for exhibitors that need carpet to be cut to the exact size requested. It is a 16 oz. carpet and would be an ideal option for 20' x 20' and larger booths. Delivery, installation, removal, and protective plastic covering are included in the rental price.

The Prestige Plush Carpet is a great option for exhibitors that want extra plush comfort. This is cut to size and comes in a 28 oz. or 40 oz. option. Delivery, installation, removal, and protective plastic covering are included in the rental price.

6. The smallest carpet size I see is still too large for my booth space. Where do I order carpet in my booth's size?

If your booth space is smaller than 9' x 10', you can still order the 9' x 10' option. You will want to make a comment on your order noting your booth size, and we will cut or fold this carpet to fit your space.

Electrical Back to Top

7. How much wattage should I order?

To estimate the amount of wattage you should order for your event:

Review a layout of your exhibit, noting all of the items in it that require power. Consider lighting, computer equipment, and your own product. Are you bringing or renting any a/v equipment or ordering catering services that might need power? Will you be using a lead retrieval machine? If it’s an item that plugs into a standard wall outlet found in a home or office (in North America), it will require 110/120 volt power. 208 or 480 volt power is generally used for machinery or industrial cooking devices and is ordered by single or 3 phase.

Next, mark the voltage and wattage or amperage (100 watts = 1 amp) of each piece of equipment at its location in the booth. This information should be provided on a name plate or stamp usually located on the back or bottom of the equipment.

o For lighting, loads are dictated by the wattage of the bulbs. Arm lights included with Freeman exhibit packages use 200 watt bulbs. Keep in mind that you need to order power for any lighting within your booth unless the lights are ordered directly from the Electrical Department (those listed on the Freeman electrical order form).

Finally, total the wattage for the 120 volt devices in each area and select an outlet that meets or exceeds that total. Separate outlets should be ordered for each piece of equipment and/or each power location to help minimize tripping/power outages. It is always safer to slightly overestimate your power requirements. Wattage or amperages cannot be combined for 208 or 480 volt apparatus. Please order separate outlets for each.

If you have trouble verifying the wattage or amperage of your items, you can check our Electrical Services Usage Guide for estimated wattages for common items used at trade shows or call your rental company/ caterer for specifics

8. Do I need to order electrical labor for my booth?

If Freeman is the official service provider for electrical at your event, electrical installations must be performed by Freeman union labor. Labor is required for any electrical work over and above the delivery of outlets to the back wall of inline booths. Labor orders will automatically be input upon receipt of an electrical layout for under carpet installation (floor work) or to connect any 208 volt or higher services (hook up). Dismantle labor for electrical services is calculated at 50% of the installation time since much of the work is performed on a mass basis after booths are removed from the exhibit hall. Please see the electrical labor order form located on the Forms & Brochures page for further details, rules, and regulations.

To order electrical labor when Freeman is the official service provider for electrical, click the Shop Products & Services tile, then navigate to Utilities > Electrical – Installation Labor or Electrical – Dismantle Labor.

9. Where do I order electrical for my booth?

If Freeman is the official service provider for electrical at your event, you will want to order electrical by clicking the Shop Products & Services tile, then navigating to Utilities > Electrical Outlets. You will want to provide your Booth Information and On-Site Contact Information before selecting the electrical outlets for your booth so we will be able to assist you at show site.

If Freeman is not the official service provider for electrical, you may find the electrical ordering information by clicking the Shop Products & Services tile, then navigating to Non-Freeman Services > Specialty Contractors or Facility Services > Electrical. The Non-Freeman Services section will be at the bottom of the Products & Services page. If you do not see any electrical ordering information listed here, please contact us for assistance.

10. Where do I upload my electrical layout?

If Freeman is the official service provider for electrical at your event, you will want to upload your electrical layout when ordering the electrical outlets for your booth. First, click the Shop Products & Services tile, then navigate to Utilities > Electrical Outlets.

Under Service Placement, you can select to place all electrical connections at the back of your booth, use the Easy Grid to designate placement, or provide your own floorplan. To upload your floorplan, select "I will provide my own floorplan for electrical connection locations" then click Continue. From here, you may upload your floor plan or email it to the appropriate location.

11. Is the price for power per day?

Outlet prices are for the entirety of the show.

12. What is 24 hour power and do I need it?

Many facilities are energy conscious and therefore turn off power overnight during show days. At the earliest, power is turned off ½ an hour after the show closes and restored no later than ½ an hour before the show opens the following day. 24 hour power is power that is continuously on 24 hours per day.

If your booth includes, for example, refrigeration equipment, an aquarium, or a programmable apparatus that depends on uninterrupted power, you should consider ordering 24 hour service. Power is usually not turned off during move-in or move-out.

13. Where does the power come from?

Depending on the facility, the power can come from overhead catwalks, floor ports, columns, wall outlets or a combination of these sources. Please check with our Freeman Exhibitor Support team for information specific to your event.

14. When will my outlets be installed?

If we have your order, payment, and floor plan (if required) on file, then we will typically install your electrical outlets and any required wiring before you arrive. If you have ordered carpet with Freeman, we will install your electrical services before your carpet is installed.

15. When will my power be turned on?

Power is only guaranteed to be installed before the show opens. If Freeman is allowed early access to the facility, power is normally ready the first day of move-in for exhibitors, but any special requests such as temporary chain motor power, programming machinery, or testing equipment should be noted in your order comments.

16. How many places will I have to plug in? How many things can I plug in at once?

For planning purposes, you should assume that there will only be one connection point per outlet ordered. Power strips can provide additional sockets, but you will want to note that having more places to plug in does not mean you will have additional power. For example, if you order a 500-watt outlet and plug in a light with four 100-watt bulbs, any lighting or equipment now plugged into a second socket may not exceed the 100 additional watts.

You will want to also keep in mind that power strips are designed to trip at 1500 watts (or 15 amps), for safety purposes. Using a power strip with a 2000-watt (20 amp) outlet will reduce it to a 1500-watt outlet.

All orders exceeding 120 volt/20amps provide one connection point only, cannot accommodate power strips, and require labor for installation.

17. Where will my power be located in my booth?

In-line and peninsula booths will find their main power source on the floor somewhere along the rear drape line of their booth. If you are in an island booth, you will want to submit an electrical layout to let us know where you would like your main power source and any additional outlets to be placed within your booth.

You can find sample layouts and electrical grids on our Electrical Services Usage Guide. You can also use our Easy Grid tool if you place your order online.

18. What if I need power at a location other than the rear of my booth? What if I have multiple power locations?

Exhibitors requiring power at any location other than a back wall must submit an electrical layout. You can find sample layouts and electrical grids on our Electrical Services Usage Guide. You can also use our Easy Grid tool if you place your order online.

19. What is an electrical layout and why do I need one?

Just like in your home, you don’t want electrical boxes and wiring to be visible once your exhibit is installed. Electrical services are the first things to be installed at show site so they can be hidden by drape, walls, counters, or flooring. An electrical layout is a grid or sketch that lets our electricians know exactly where these electrical boxes and outlets should be placed within your booth so they can be properly accessed and hidden.

A good electrical layout or floor plan provides us with a simple overhead view of your booth indicating the locations and load of each electrical outlet as well as the orientation of your booth within the show. The layout should be to scale and provide specific measurements to each outlet along with surrounding aisle or booth numbers to ensure accuracy. For island booths, a main power location must also be indicated as it is the location from which other outlets are fed.

When a layout, electrical order, and payment information have been received in advance, Freeman makes every effort to ensure that the floor work is complete before you arrive so there is no delay in assembling your booth. Once flooring has been laid, installing or changing electrical services becomes much more difficult and potentially costly. Ensuring your electrical layout is clear and detailed helps to save you time and expenses.

Please note, layouts complete with mandatory information are required prior to the deadline date for electrical order to be eligible for advance rates. Layouts are not required if all outlets are located at the back wall in inline booths.

20. Can I bring my own extension cords and power strips?

Exhibitors may use their own extension cords and power strips under the following conditions:

The equipment must be 3 wire, 14 gauge minimum with a ground.

The extension cords must be flat if they are to be laid under carpet. (Labor is required to lay the cords.)

All power strips must have circuit protection.

21. Can I run my extension cords under the carpet myself?

For safety reasons, exhibitors are not able to run any electrical wiring under any type of floor covering or where they may be concealed within a booth structure. The show’s electrical contractor is liable for electrical installations and therefore must perform all floor or booth work.

22. Do I need to order lighting?

While the exhibit hall will be lit with the existing facility lighting, additional lighting can dramatically change the impact of an exhibit, no matter the size. Used effectively, lighting can emphasize specific areas of a booth or highlight products. An exhibit may also appear dark and uninviting if the surrounding booths are lit and yours is not.

23. Can I hang my own lights?

10’ x 10’ booths with pop-up displays (displays that can be assembled in less than 30 minutes without tools) can hang their own lights and plug them in without ordering labor. Typically, exhibitors can hang up to 4 lights themselves as long as they require no more than 20 amps in total, but it is best to clarify with our Exhibitor Support team. If a decorating company (including Freeman) has been contracted to install a display, electrical labor is required to install the lights. Due to union contracts, only the local union is allowed to install electrical equipment. Please refer to the local union labor jurisdictions for your event for any additional questions.

24. Do I need to order power for my lighting?

Exhibitors ordering Freeman Electrical Services lighting (lighting listed on the Freeman “Utilities & Electrical” page for your show) do not need to order power as it is included in the rental. If you are supplying your own lighting or renting lights from another company, you will want to order power. Labor may also be required to hang your lights.

25. Do I need to order labor to plug in my lights or equipment?

Most 120-volt connections do not require labor. Exhibitors are welcome to plug in their own standard office devices. Labor is required for all 208-volt or 480-volt connections and if lights or equipment need wiring or if electrical cords are to be run under the carpet or in concealed areas to ensure that all electrical cod3es and building rules are met.

26. How can I save money and frustration when ordering electrical services?

The easiest way to save money is to submit your order before the discount price deadline. If an electrical layout is needed for your order, you will want to be sure it is received with the required information by the discount deadline as well for your order to be eligible for discount pricing. Orders received after the deadline may be subject to a 50% charge increase because of the behind-the-scenes planning required to distribute power.

You’ll also want to be sure you work within the local labor union’s rules and regulations. They have been implemented to avoid safety issues and other problems. While it may seem simple to plug in lights and equipment, it is not uncommon for exhibit or non-electrical staff to overload circuits. Trouble calls can become expensive when it takes time to find the source of a problem.

If you are unsure about the type or amount of labor you need, please feel free to call us for direction, and if necessary, place a “will-call” order before the discount price deadline date. You will only incur a charge if labor is dispatched to your booth, but you will have secured the advance pricing. If you do end up needing labor, you will want to check in with the electrical or service desk. Be sure to check in as soon as you know you need labor, not the time you want the electricians in your booth. This will help to avoid delays as we can schedule accordingly.

Lastly, if you have any disputes, you will want to try to resolve these at the show site. It is much easier to discuss electrical issues when both parties can physically review the installation.

General Products Back to Top

27. I'm unable to locate the item I'd like to rent for my booth.

If you're unable to locate this item or service using the search feature found at the top of the page of FreemanOnline, please contact us for assistance.

28. Do I need to order shipping and material handling for the items I ordered online?

No, shipping and material handling of these items is included in the rental price and will not need to be ordered.

29. Which chairs/stools would work well with the counter, bistro, or bar table I've ordered?

Any item with stool in the name will pair perfectly with a counter, bistro, or bar table that is about 42" in height.

When looking at individual stool dimensions, some stools will capture the height from the floor to the seat of the stool and some will capture from the floor to the top of the back of the stool.

30. What's included in my booth?

To see what's included in your booth, first select your show. Once you're on the Show Home page, scroll down to find the What's Included In Your Booth link on the left hand side. You may also select What's Included in Your Booth at the top of the page on any of the product category pages.

31. Where can I order a refrigerator on your website?

You can order a refrigerator online by clicking on the Shop Products & Services tile, then navigate to Furnishings > Miscellaneous. You can also locate this item by entering "fridge" or "refrigerator" in the search bar at the top of each page.

32. Does the chrome stanchion come with one or two posts?

The chrome stanchion will come with one post. For more, update the Quantity to reflect the number needed.

Pricing Back to Top

33. Are the prices listed online for rental or purchase?

The prices listed online are to rent the items for the duration of the show. This price will include delivery of these items to your booth during move-in and removal from your booth during move-out.

Items that can be purchased will be identified on the website as for purchase. These items include TotalFlex – Exhibit For Purchase, TotalFlex – Accessories for Purchase, and the Custom Fabric Graphic when renting a SmartFabric package.

We recommend that you order your items online by the discount deadline to receive the best price.

34. Why can't I see the pricing?

If you are not logged in, you will not be able to see pricing for the event. To login, select Login in the upper right hand corner of the page. You will then be directed to enter your Username and Password or Create an Account if you do not have an account with FreemanOnline.

35. Is the price in USD or CAD?

If the event is taking place in the United States, the price will be in USD. If the event is taking place in Canada, the price will be in CAD.

Priority Empty Container Return Labels Back to Top

36. What are Priority Empty Container Return Labels?

On select shows, we offer Priority Empty Container Return Labels as a service to exhibitors who wish to receive their empty packing materials faster at the end of show to speed up their move out. These labels are usually only available on our largest shows, where it may take four hours or longer to receive your empty containers due to the size and complexity of the show.

There are only a limited number available at each eligible show, so order yours via the FreemanOnline Product Catalog or at Show Site before they sell out!

37. How fast will I receive my empty containers when I order these labels?

You'll receive your empty containers first, not to exceed two hours from show close, guaranteed.

38. How many Priority Empty Container Return Labels do I need?

You'll need one label for each carton, case, crate, or skid / pallet you used to ship your booth to the event. Any container without its own label will not receive priority return.

39. How do I receive my Priority Empty Container Return Labels?

At Show Site, a Freight Operations floor supervisor will deliver your pre-ordered Priority Empty Container Return Labels to your booth.

40. What if I don't purchase Priority Empty Container Return Labels?

Don't worry! You will still receive your containers at the originally scheduled time based on your placement on the show floor (visit the Freeman Service Center during the event for more information). The complex process of disassembly and move-out of an event is carefully choreographed taking several factors into consideration.

We carefully plan the tear down of every show to make it as safe and efficient as possible. However, we recognize that some exhibitors may have urgent commitments such as travel plans or family needs that require an expedited departure. Priority Empty Return is an option for those exhibitors and the fee is in place to ensure only those in need opt for this ancillary service.

41. Why can I purchase Priority Labels for one of my booths but not the others?

On select shows, due to the complexity of the show floor we can only offer a limited number of Priority Empty Container Return Labels for each section of the show. Available Priority Labels for each booth depend on which section of the show floor they're located in, so labels may be available for one of your booths but not for others.

42. How do I purchase Priority Labels for each of my booths?

Priority Labels may only be purchased for one booth at a time. Once you complete checkout for your current booth, you will be able to add Priority Labels for another booth to your cart.

43. What if Priority Labels are sold out?

If labels are sold out, you may check with the Show Site Helpdesk as they may have additional labels available for purchase.

Lead Retrieval Back to Top

44. Does Freeman offer Lead Retrieval services?

On select shows, Freeman provides lead retrieval services through our trusted partner Convention Data Services (CDS). To see if CDS Lead Retrieval is available from Freeman for your show, please check your show's Product Catalog.

45. I have questions about CDS Lead Retrieval, who can I talk to?

If CDS Lead Retrieval is available on your show, you may contact CDS by calling 1-800-746-9734, Monday through Friday, 9.00 a.m. to 5.00 p.m. EST

1. My login isn't working.

If your login isn't working, first check to be sure you are entering the proper case. All login information is case-sensitive. If your login still is not working, you can click on Forgot Username to be emailed your username. This email will also include a link to reset your password so that you can login.

If you don't receive the email with your username, we may not have an account for you in our system. You will want to create a new account.

2. What is my username and password?

Your Freeman username and password are unique to Freeman. If you have not already, you will want to register to create your own username and password. You can have multiple accounts associated with your company, so long as each account is created with a different email address.

If you forgot your username or don’t know if you have an existing account, you can click on Forgot Username to be emailed your username. This email will also include a link to reset your password so that you can login. If you don’t receive the email with your username we may not have an account for you in our system, and will want to create a new account.

3. I haven't received an email with my password.

First, you’ll want to check your junk folder to be sure this email wasn’t sent there by mistake. If you used the “Forgot Password” tool and did not receive an email with your password, then an incorrect username was entered. Please keep in mind, all login information is case-sensitive. Click on Forgot Username to be emailed your username first. This email will also include a link to reset your password so that you can login.

If you do not receive an email with your username, and the email is not in your junk folder then you will want to create a new account.

4. I can't locate my company in the username registration.

If you are unable to locate your company in the account registration, first try using our helpful tool by clicking the orange "Need Help Finding Your Company"? button. If after utilizing this tool you are still unable to locate your company, please contact us. Your company might need to be updated in our database.

1. How do I order from Freeman?

Once you've logged in, navigate to your show, and then click on the Shop Products & Services tile on the show landing page to view all available products.

Make sure to order online by the discount deadline to receive a substantial discount on select items!

2. I'm a third party. How do I order for my client?

When creating your user account, make sure to identify your company as a 3rd party user (EAC), instead of using your client's login.

After logging in, select or search for your show on the Dashboard, then assign yourself as the third party for your client by going to the Shop Products & Services tile, and selecting the orange text 'Third Party Ordering' to the right of the page.

3. What should I order for my booth?

First, you will want to see if any items are already included in your booth space. You can do this by selecting your show, clicking "Shop Products & Services", and then selecting "What's Included In Your Booth" (under the show banner in orange text).

Some common orders include:

        o  Tables, seating, a wastebasket, and carpet
        o  Accessories to display products or brochures
        o  A TV or laptop to demonstrate or to show presentations
        o  Electrical and/or internet service
        o  Graphics and creative design work
        o  Labor services for installation and dismantle
        o  Shipping and Material Handling for any freight that you are shipping to the event.

These items can be ordered from FreemanOnline by logging in, selecting or searching for your show on the Dashboard and clicking the Shop Products & Services tile.

Select Menu in the upper left, and then Custom Booth Consultation for help in making your booth stand out, through creative design and custom work!

4. How do I get a custom booth designed and installed?

Select Menu > Custom Booth Consultation to contact us to help you make your booth stand out!

5. I need a receipt for a charge.

If your show has ended and you are the main contact on file for your booth, you can typically access invoices online about 10 business days after the close of your event. You can locate these invoices on FreemanOnline by logging in, clicking "Previous Shows" from your Dashboard, and then selecting "View" under the Invoices column.

If your show has not taken place yet, you can view orders and charges by logging in to your dashboard, clicking "View" under the Orders columns for your show.

If you don't see your receipt or don't know which show the charge is for, contact us.

6. When will I be invoiced?

Show Invoices are posted on FreemanOnline after the final invoicing process completes, which typically takes about 10 business days after the last day of show move-out.

Once Invoices have been posted, the primary booth contact for the show (the exhibitor name provided to Freeman by Show Management) will receive an email notification directing them to access the Invoices on FreemanOnline. Only the primary booth contact will have online access to these Invoices once they’ve been posted.

If you are not the primary booth contact for the show or are unable to reach the primary booth contact to obtain a copy of the Invoice, you have the option of chatting, emailing, or calling our Customer Support Center Representatives who will be happy to assist you.

7. How do I pay by check or wire transfer?

Currently, we can only accept online orders with payment via credit or debit card. If you would like to pay by check or wire transfer, you will want to place your order using the order forms. These forms can be found on FreemanOnline by logging in, selecting the menu in the upper left corner, selecting "Show Information", and then clicking Forms & Brochures.

You can let us know that you will be paying for your order using a check or wire transfer through our secure payment portal, FreemanPay. You can access the FreemanPay link by downloading the Freeman Method of Payment form.

8. How do I return order forms to Freeman?

You can fax or email your completed forms back to Freeman. The correct contact information is listed at the top left corner of each form.

You can also find the appropriate contact information by selecting the show from your Dashboard, and scrolling down to the "Show Contacts" icon. You can submit forms to the Freeman Branch contact information listed on the "Show Contacts" page.

9. I need to change my order.

If you want to add an additional item, you can place your order online and checkout.

If you need to change or remove an item you already ordered, please contact us.

10. I need to change my payment information.

You can update your payment information by downloading the Method of Payment form, which can be found on the Forms & Brochures page for your event. Once you’ve downloaded this form, you can click the FreemanPay link and securely submit your new payment information.

11. What is your return/cancellation policy?

In the event that you would like to revise an order, this can certainly be accomplished. If there is an amount owed back to your company after all revisions have been made, a credit will be issued for your booth. This credit will be applied to any additional services provided by Freeman at this event such as additional furnishings, Material Handling, or labor. If there is a balance still owed to you from your event after all billing is completed (approximately 10 business days after the close of show), a full refund will be issued using the original method of payment.

If this was a credit card, refunds will take approximately 3-5 business days to appear with your financial institution. If the payment was made by wire transfer or check, a refund will take approximately 4-6 weeks.

Our Custom Cut Classic Carpet and Prestige Carpet are subject to a 100% Cancellation Charge if the carpet has already been cut for your booth. The timing of when the carpet is cut can vary, however if you contact our Customer Support Center, they will be able to confirm whether this carpet has been cut and proceed with your revision.

When cancelling display labor services, please cancel this within 24 hours of your scheduled labor start time to avoid a one (1) hour cancellation fee per worker.

When cancelling electrical services ordered through Freeman after the outlet is installed during Move-In, a 50% refund will be applied to the electrical outlets. Refunds will not be issued for materials and/or labor charges related to the installation.

1. How do I ship my freight in for my booth?

You can get a shipping quote online by selecting your show and clicking the Shipping tile on the show landing page. Or you may choose to ship with your own selected carrier.

You can ship your freight either to our warehouse or to the show site. To find shipping addresses and dates, select your show, then you can find shipping addresses on the Show Contacts page and shipping dates on the Show Schedule page.

2. Where do I ship my freight to?

You can ship your freight in advance to our warehouse (recommended), or to show site during the show move-in dates. The shipping dates for either location differ.

You can find the addresses for both locations by selecting your show, scrolling down to the "Show Information" section, and clicking the Show Contacts icon.

3. When do I ship my freight in?

Navigate to your show and then click on the View Show Schedule link in the show timeline to see shipping dates.

We can receive your freight at the warehouse before the show and will deliver to your booth for you so that it's ready to be unpacked when move in begins. This service is called material handling. Find material handling information and pricing on FreemanOnline by selecting your show, clicking the Shop Products & Services tile, and then navigating to Material Handling & Labels.

You can ship to the warehouse after the deadline date and before show site receiving begins, and a late fee will be charged.

Show site receiving is best for last minute needs, items that require refrigeration, or uncrated/large/special handling freight. We can receive at show site during move in hours for the show. Check the Show Schedule page for move in hours.

4. What is material handling, and how do I order it?

Material handling is the service Freeman provides to:

  • accept your freight
  • move it into your booth at the show
  • store empty containers during the show and bring those back once the show closes
  • move your freight out of your booth to the dock for your carrier to pick up

This service is automatically done for all freight that is shipped in for the show and doesn't need to be ordered. We do recommend that you estimate the material handling costs in order to accurately budget for your show.

Find material handling information and pricing on FreemanOnline by selecting your show, clicking the Shop Products & Services tile, and then navigating to Material Handling & Labels.

You can find shipping addresses on the Show Contacts page and shipping dates on the Show Schedule page.

5. What is a targeted show?

When a show is targeted, it means there is a specific date and time your freight needs to arrive if you are shipping to the show site directly. This helps ease congestion at the dock during move-in and allows for an orderly move-in process.

If your show is targeted, you can find your target time by selecting your show, then clicking 'Menu' in the top left corner, and then clicking "Show Information", and then "Forms & Brochures". You will want to select the Target Floor Plan listed under the "Shipping & Material Handling" section.

You can also use the Target Move-In Time booth search function, which can be accessed by clicking 'Menu' in the top left corner, then clicking "Show Information", and then "Show Schedule".

6. Can I move my own freight to my booth?

This depends on the union / labor jurisdictions for your show. Find this on FreemanOnline by selecting your show, then scrolling down the landing page to find Forms & Brochures, and locate the Union / Labor Jurisdictions link.

7. How do I ship my freight out after the show?

There are 3 steps to ship your freight out after the show:

1. If you would like to use Freeman Shipping, you may easily get a shipping quote online by selecting your show then clicking the Shipping tile . Otherwise, please schedule the freight pick-up with your preferred carrier.

2. Complete your outbound shipping information with Freeman. You can do this easily online by selecting your show, clicking the "Material Handling" tile on the show home page, and selecting the orange "Start Now" button under the "Outbound Paperwork" tile.

3. Sign and return your Material Handling Agreement (MHA). This form must be signed and returned before you leave the event. If you have completed your outbound shipping paperwork, the MHA will be brought to your booth space. Once your freight is packed and labeled, you can leave it in your booth and leave the show. As long as you've turned in your MHA, Freeman will release your freight to your carrier when they arrive for pick up.

8. Where does my carrier pick up the freight at the end of the show?

Refer to the Quick Facts form on the Forms & Brochures page for the correct dismantle and move out information for your show. For most shows, the pickup should be scheduled during move out hours from the show site facility. The Quick Facts also lists the show site address, move out hours, and carrier check in time.

The Quick Facts form can be found on FreemanOnline by selecting your show, then scroll down and look on the left side of the screen for the Quick Facts link.

9. I need to track my freight.

If you shipped your freight with Freeman, call 800-995-3579 to track it.

If you have your Freeman shipment number, you can track on FreemanOnline by selecting your show, clicking the Shipping tile, and then scrolling down and locate the "Track a Shipment" field to the right.

If you shipped with your own carrier, contact your carrier to track your shipment.

10. I need a shipping quote or to schedule a pick up.

Easily get a shipping quote online by selecting your show, clicking the Shipping tile, and then clicking "Get Your Estimate".

11. What is a marshalling yard?

A marshalling yard is a lot or staging area for trucks to check-in for events. This helps to prevent large lines of trucks blocking traffic around event venues.

If your show utilizes a marshalling yard, your carrier will want to check-in at the marshalling yard for any show site shipments. Once it is your carrier's turn to drop off, they will be directed to the show site loading docks.

You can find the marshalling yard map and directions by selecting your show, then finding the orange Forms & Brochures icon on the show landing page. You will want to choose the "Marshalling Yard Map & Directions" document from the exhibitor manual.

1. What do I do when I arrive at show site?

When you arrive at the show site, you will want to visit your booth space and check that everything is there. If you shipped any items to our warehouse, you will want to compare each item to your shipping records. If you ordered electrical services or carpeting, you'll want to be sure these items have been installed.

If anything is missing from your booth, please call or visit the Exhibitor Service Center.

If you ordered exhibitor supervised labor, please check in at the labor desk to retrieve your labor.

2. What should I bring with me to show site?

You will want to bring copies of all of your paperwork and documentation, as a reminder of what you ordered. You should also bring copies of what you have shipped, how it was shipped, and any tracking numbers. In your documentation, include information on outbound shipping, your carrier, and address to be shipped to. It is also a good idea to bring permanent markers for writing on empty container labels.

3. When will my items that were shipped in advance to the warehouse arrive in my booth?

Those items that you shipped in advance to the warehouse should be in your booth by the time you arrive on the first day of move-in.

4. What if my shipments are not in my booth?

If all of your items are not in your booth by the first day of move-in, bring your tracking and shipping information to the Exhibitor Service Center. To save time and steps, you can also call the Service Center at the number listed on the Show Contacts page.

First, we will determine if the shipment has been received. If the shipment has not been received, Freeman representatives will help you track it. Or, if you prefer, you can track the shipment yourself.

5. When will my carpet and furnishings arrive in my booth?

If you ordered carpet through Freeman, it should be in your booth on the first day of move-in. If you ordered electrical services, please be sure to notate on the Freeman carpet order form that you have ordered electrical. This will ensure that the electrical is installed prior to carpet installation. Freeman furnishings will arrive according to the show schedule. The show delivery schedule is posted at the Exhibitor Service Center, as well as other locations throughout the hall.

6. Do I need to check in at the on-site Exhibitor Service Center?

There is no need to check in with the Exhibitor Service Center upon your arrival. However, please feel free to stop by, or give us a call, if there is something with which we can assist you with.

If you ordered Exhibitor Supervised Labor for your booth, you will want to check in at the Labor Desk to retrieve your labor.

7. Do I need to stay to supervise the movement of my items out of my booth space?

If you have something valuable in your shipment, it is advised that you wait for your carrier to arrive, or hire a security guard to supervise the movement of your items. You should also insure your valuables from the time they are shipped from your facility until they are returned after the event. Also, do not label boxes with the contents if they are expensive or high-tech materials (e.g., plasma screen, computer equipment).

However, if your Material Handling Agreement has been signed and returned to the Exhibitor Service Center and your materials are packed and labeled properly, you are welcome to leave the exhibit floor and Freeman will release your materials to your outbound carrier.

8. What happens to my empty containers?

Empty stickers should be picked up at the Exhibitor Service Center or from Freeman employees on the show floor. Each empty container should have an empty sticker with your company name and booth number. These containers are picked up throughout move-in. NOTE: Empty containers are stored off-site during the show and are not accessible during the show.

9. What questions can they answer for me at the on-site Exhibitor Service Center?

We primarily receive questions about orders, shipments, services, labor, invoice balance, empty stickers, material handling, and loading.

If we don't know the answer, we'll work to figure it out.

1. How do I get my empty containers back? When will they arrive?

Your empty containers will be returned at the close of the show, after the aisle carpet has been picked up.

Keep in mind it can take as many as eight hours to return all empty containers, depending on the size of the show. Please make sure that you arrange your travel accordingly.

2. How do I arrange outbound shipping?

Freeman Exhibit Transportation can handle all of your transportation needs, including outbound shipping. You can outbound shipping in advance of the event on the Outbound Paperwork page, or call 800-995-3579.

To arrange outbound shipping at show site, you can check in at the Exhibitor Service Center. You can also order outbound shipping by completing and faxing the order forms located in your exhibitor service kit.

If you have a preferred carrier that is different from Freeman Exhibit Transportation, you can arrange in advance for them to pick up your shipment. Please refer to the Quick Facts document on the Forms & Brochures for the time that your shipment will need to be cleared from your space by the outbound carrier. There is also an outbound shipping form in the kit.

Regardless of which carrier you use, if you fill out the Outbound Paperwork form beforehand, we will print out shipping labels for you and they will be brought to your booth.

3. When will I be invoiced?

Show Invoices are posted on FreemanOnline after the final invoicing process completes, which typically takes about 10 business days after the last day of show move-out.

Once Invoices have been posted, the primary booth contact for the show (the exhibitor name provided to Freeman by Show Management) will receive an email notification directing them to access the Invoices on FreemanOnline. Only the primary booth contact will have online access to these Invoices once they've been posted.

If you are not the primary booth contact for the show or are unable to reach the primary booth contact to obtain a copy of the Invoice, you have the option of chatting, emailing, or calling our Customer Support Center Representatives who will be happy to assist you.

4. When do I need to be sure to vacate my booth space?

Select your show and click the View Show Schedule page for the date and time the show needs to be cleared. Also refer to this Show Information for the time that your shipments need to be cleared by your outbound carrier.

5. When will my labor arrive, and how do I make sure it has been ordered?

Check in at the labor desk in order to pick up your labor. You may contact the Exhibitor Service Center to make sure your labor order has been placed.

6. Do I need to check in with the Exhibitor Service Center again?

If you completed your outbound shipping information in advance, your Material Handling Agreement will be delivered to your booth during the event.

If not completed in advance, then yes, you need to stop by the Exhibitor Service Center to pick up and complete your outbound shipment paperwork.

Once your shipment is packed labeled, and ready to go, you will fill in the piece count and return the form to the Exhibitor Service Center. This paperwork notifies your outbound carrier that your shipment is ready to be picked up.

7. Do I need to stay to supervise the movement of my items out of my booth space?

If you have something valuable in your shipment, it is advised that you wait for your carrier to arrive, or hire a security guard to supervise the movement of your items. You should also insure your valuables from the time they are shipped from your facility until they are returned after the event. Also, do not label boxes with the contents if they are expensive or high-tech materials (e.g., plasma screen, computer equipment).

However, if your Material Handling Agreement has been signed and returned to the Exhibitor Service Center and your materials are packed and labeled properly, you are welcome to leave the exhibit floor and Freeman will release your materials to your outbound carrier.

1. I can't find my show on your website.

Locate the search bar at the top of each page and type in your show name. It's sometimes best to use only 1 or 2 words or the show acronym, instead of the entire show name. If you are still unable to find it, contact us.

2. My booth number isn't right.

Contact us, and we'll update it for you.

3. Can I install the booth myself?

This depends on the union / labor jurisdictions for your show. Find this on FreemanOnline by selecting your show, then scrolling down to find the link to the Forms & Brochures page, and locate the Union / Labor Jurisdictions form.

4. Can I do my own electrical work?

This depends on the union / labor jurisdictions for your show. Find this on FreemanOnline by selecting your show, then scrolling down to find the link to the Forms & Brochures page, and locate the Union / Labor Jurisdictions form.

5. I need the Quick Facts.

The Quick Facts can be found on FreemanOnline by selecting your show, then scroll down and look to the left side of the page for the Quick Facts link.

6. I need the Method of Payment form.

The Freeman Method of Payment form can be found by selecting your show from your dashboard, clicking the menu in the upper left corner, clicking "Show Information", and selecting "Forms & Brochures". Once on the Forms & Brochures page, you can download the Method of Payment form. This form will have a link to our secure payment portal, FreemanPay. Once you have completed the FreemanPay steps, your payment will be on file for your show.

How can we help you?

Exhibitor Support

Get the right answers, revise your order, and receive immediate support for all your needs.

Exhibit Transportation

Get a quote, schedule transportation services, and track your shipment.